Clarifying purpose. Strengthening hospitality. Collaberating on creative and practical ways forward.
Hospitality is more than service. It is a noble profession. At its best, it begins with understanding people, purpose and place — then aligning operations, culture, community and experience around them.
Northward Hospitality draws on decades of experience in hotels, restaurants, private clubs, education, entrepreneurship and community life across Canada, the United States, Europe and Asia.
I am most interested in helping people and organizations clarify what they are trying to accomplish, identify what may be getting in the way, and work collaboratively to develop sustainable solutions that respect quality while recognizing value in more than financial terms. Northward embraces a quadruple-bottom-line perspective that considers profit, people and planet, together with a fourth humanistic dimension: purpose, culture and the values that give an organization meaning.
My approach begins with the team. When people are listened to, supported, respected and clear about purpose, the guest experience improves — and stronger operations, efficiency and financial performance follow. This encompasses team and guest experience, food and beverage, operations, leadership, concept development, organizational culture, and asking the right questions before making the next decision.
The finest hospitality is rarely about adding more complexity. Simply, it is about becoming clearer about what matters, caring about the people involved, and doing the important things well. Proactive planning, shaped by input from your team and guests, reduces defects, waste and avoidable frustration, allowing quality, efficiency and results to follow naturally.
Are you starting a project, refining a concept or menu, building or strengthening a team, improving the guest experience, or seeking better results from your organization? The first step is a conversation — and, then if useful, a consultation.
Professional advisory begins with a complimentary 20-minute Discovery Conversation. Paid Working Consultations are $250 CAD for 60 minutes and are prepaid when booked. Advisory Reviews begin at $500 CAD, while larger project and development work is quoted by scope.